Rixons 343 Returns Policy
We are happy to offer a store credit, exchange, or refund on an item you’ve purchased from us within 90 days.
Change of Mind
If you’ve had a change of heart about an item you have ordered, we’ll need to receive it back to us unopened and unused, in the original packaging.
If you have had an allergic reaction to a product discontinue use of the product immediately. Allergy returns must be less than 20% used upon arrival back with us. Email admin@rixonsnewtown with details of the allergy and any images as required.
Incorrect Item/Damaged on Arrival
If you have received an item that isn’t what you ordered or is damaged please contact us via email at email@example.com with your order number, description and image of the damaged/wrong product and we will get back to you within 24 hours to arrange a replacement.
To arrange a return or exchange
Email our team at firstname.lastname@example.org with the following details:
• Your order number
• Reason for return or exchang
One of our Customer Service team members will contact you via email with instructions on how to send your return.
Pack up your item in the box it was sent (if you still have it) or you can return the item in person at Shop 6/343 Pakington St Newtown
Returns from metro areas usually arrive to us within 7 business days, and can be longer from regional or remote areas.
We will process your exchange, refund or store credit within 5 business days of your return arriving back to us. Please note Australia Post is experiencing delays due to high volumes of packages. One of our team members will be in touch as soon as the returns process is complete.